BILLING: Rates effective June 1st, 2019 reflected on July 1st 2019 Billing.
Tri-Lakes Regional Sewer District bills customers on the first day of the month for the previous month's service. We currently bill single-family residential customers in three flat rates: $27.27 for Phase I (Tri-Lakes and Crooked lake residences, along with Phase II customers who paid their debt-service money upfront); $58.31 (Phase II customers who did not pay the debt-service money upfront). Vacant lots Phase II Customers paying the debt-service and billing portions only; $34.00. Full payment is due on each account by the 20th of the month. After the 20th, a 10% penalty is added to the amount owed (see IC 36-9-23-31). Businesses, churches, schools, rentals, and apartments are charged on a different rate schedule than these three residential rates.
Our billing structure, by ordinance, is split into three different parts: $2.96 is allotted for billing, $24.31 is allotted for operations/maintenance of the system, and the final part is allotted for debt-service repayment. The debt-service portion of the bill for Phase I customers was paid off January 2015. Phase II customers debt-service it is $31.04. The debt-service amount will change only if/when the initial debt is repaid in full, OR if a refinance of the current debt is approved by the Board of Trustees, OR a new debt is required for repairs, replacements, and/or expansion of the system. The other two portions--billing and operations/maintenance--can be adjusted through approved rate increases if costs associated with these areas rise and/or fall. Indiana Code 13-26-11-15 allows districts to increase their rates by 5% per year without remonstrance. Any rate increase, however, will always be communicated to our customers as dictated by regulation. It is the intent of this district to keep rate increases as low as possible and required as infrequently as possible.
Bills can be paid at the District Office in person or by using the drop box by the front door of our building, by sending payment through the US Postal Service, by signing up for our automatic payment (auto transfer from customer's financial institution to our financial institution on the 20th of each month), or by debit/credit card payment (with a 3% convenience fee which is required by the SBOA). We do, respectfully, ask that you always return the top portion of your monthly bill along with your payment. The Indiana State Board of Accounts requires that we keep these copies on file in our office when payment is made and posted to your account. If the billing stub does not accompany your payment, we have to create one for the file.
You can sign up for the auto transfer (of monthly payment) program by clicking on the Electronic Payment Form above and printing off the form. Or, you can call us at 691-2820 or email us at firstname.lastname@example.org, and we will send you the form to be completed. This form must be filled out and sent back to us at least two weeks before the scheduled payment date on which you wish the transfer to begin. If you are an automatic payment customer, you will NOT continue to receive a monthly bill unless (1) you specifically request to receive one, or (2) we have important information to share with all of our customers via the billing process. Customers who take advantage of the EFT payment process will never experience a late fee unless there is insufficient funds in their account to transfer. When that is the case, the customer will also incur a $35 NSF fee.
We also accept debit/credit card (Visa, Mastercard, and Discover) payments in person or over the phone. There is a 3% convenience fee (required by the SBOA) added to the billed amount for this service.